Yes! Orders placed on our site are encrypted using SSL technology, the industry-standard authentication and encryption technology, to ensure your transactions are protected. With SSL implemented on both the client and server, information transmitted over the internet will remain unaltered and secure. If you have any concerns about placing your order online, please give us a call at 1-847-340-2767.
Once you have submitted your order, a confirmation email will be sent to the email address associated with your account. Orders generally take 1-2 business days for processing and may be subject to payment verification.
To check the current status of your order or to view your order history:
1. Sign In to your Zesties account.
2. Hover over My Account at the top of the page. Then select My Orders from the My Account dropdown.
3. Scroll down to locate the order you're interested in and click on the order number to display the order details.
You will be sent an order confirmation email once your order has been received. A second shipping confirmation email will be sent once your order has been mailed, and it will include the tracking number for your package.
We may have shipped your order in separate packages so please check your email to see if any of your items will be arriving separately. You will receive a separate shipping confirmation for each package sent. If an item is missing, please contact our Customer Care team for further assistance.
See something you like that's sold out? Sign up using the fields on the product page to be notified if an Out of Stock item comes back in; but until then, check out our site for daily updates and new products.
1. Email us at email@example.com 2. Our customer service representatives will create a new order for the new item you would like to receive in exchange. You are charged for the cost of the merchandise and shipping.
3. Return the item(s) you would like to exchange by following the next steps.
4. Sign in to your account, then select My Orders from the My Account dropdown. (if you didn't make an account, email us firstname.lastname@example.org and we will get you a return label)
5. Scroll down to locate the order which contains the item(s) you wish to return. Follow the prompts to initiate your return.
6. Print out your Return form or write your order number on a slip of paper and include it in your return package. 7. Send back your return item(s) using an insured postal carrier to:
2121 Market Street
Philadelphia, PA 19103
We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Zesties is not responsible for missing, damaged, or packages lost in transit.No waiting! Your new items will be processed and shipped out promptly after contacting customer service. When your return is received and processed, we'll email you a refund notification.
To make exchanges fast and easy, we create a new order for the exchange item you'd like to receive. When the order is created, you are asked to provide a method of payment that will be charged at that time. After the order is paid for, it will be processed and shipped out promptly. When we receive your return, you will be refunded for your original item(s).
Once you initiate your online return by emailing us at email@example.com, our support will email you a UPS or USPS Return Label to print. You can also print a Return Label by signing into your Zesties account. In your Order History, click on your return order. Once on your order page, scroll down and click the Show Return History button to find a Print Return Label button.
Our prepaid return labels are only for use in the United States. We recommend shipping with insurance and keeping your shipping receipts until your return is processed.
We want to sort out any issues with your order right away! If you would like to reship or cancel an order that has been returned to us, please contact our Customer Care team at firstname.lastname@example.org for assistance.
Sign in error is often due to a typo in either your email address or password when you originally created your account. Please contact us via email at email@example.com, and we will search for your account using other information to correct this problem. Passwords are case sensitive, so make sure you have correctly typed in your password. If you have forgotten your password, please click the Forgot Password link in the Sign In box and we will send you a new password. You can change this password later under the Edit section of your Account Info under the My Account feature of your account.
Email us to be unsubscribed from our emails. There's also a link at the bottom of all our emails to unsubscribe. You will be directed to a page where you can enter the email address that you would like to have unsubscribed.
Once your order has shipped, you will be emailed a tracking number. Tracking will be available the day after your order is shipped out. If your order is shipped via UPS, you will be provided an estimated delivery date when you track the package at https://www.ups.com/. If your order is shipped via USPS, you can view the progress by tracking your package at https://www.usps.com/.
If you have entered an incorrect shipping address, please contact us as soon as possible toll free at firstname.lastname@example.org so that we can correct your address. Once your package has shipped, UPS charges an $12 intercept fee plus transportation fees to change an address. This charge can be billed to your original method of payment, or a new method of payment can be provided to cover these costs.