Support Center

We accept Visa, MasterCard, American Express, Discover, JCB, Diners Club International, PayPal, Amazon Pay and Shopify Payments. 

Yes! Orders placed on our site are encrypted using SSL technology, the industry-standard authentication and encryption technology, to ensure your transactions are protected. With SSL implemented on both the client and server, information transmitted over the internet will remain unaltered and secure. If you have any concerns about placing your order online, please give us a call at 1-847-340-2767.

No, since it's not 1994 anymore, we do not accept those outdated forms of payment. We can take Venmo if you're really hard-up!

Yes, we are required to collect sales tax in Washington, California, Nevada, Pennsylvania, and Ohio.

Once you have submitted your order, a confirmation email will be sent to the email address associated with your account. Orders generally take 1-2 business days for processing and may be subject to payment verification.

To check the current status of your order or to view your order history:

1. Sign In to your Zesties account.

2. Hover over My Account at the top of the page. Then select My Orders from the My Account dropdown.

3. Scroll down to locate the order you're interested in and click on the order number to display the order details.

You will be sent an order confirmation email once your order has been received. A second shipping confirmation email will be sent once your order has been mailed, and it will include the tracking number for your package.

We may have shipped your order in separate packages so please check your email to see if any of your items will be arriving separately. You will receive a separate shipping confirmation for each package sent. If an item is missing, please contact our Customer Care team for further assistance.

See something you like that's sold out? Sign up using the fields on the product page to be notified if an Out of Stock item comes back in; but until then, check out our site for daily updates and new products.

Don't worry! We'll help you get it taken care of promptly, just email us. We'll get your return started and the proper size in no time! Check out our support page for more details. 

Yes! 30 DAY RETURNS! NO RESTOCKING FEES!

Orders postmarked within 10 days of the delivery date get FREE RETURN SHIPPING!

At Zesties returns are easy! Use our return label to postmark your return within 10 days of the delivery date, and we'll cover the cost of your return shipping!

You have 30 days to try out your romper and give it a whirl. If you don't like it, ship it back!

Orders postmarked within 10 days of the delivery date get FREE RETURN SHIPPING!

To return your item(s), follow the steps below:

If you checked out as a guest, email us at support@zestiesinc.com to initiate your return and print the UPS or USPS Return label.

If you have an account with Zestiesinc.com:

1. Sign In to your account.

2. Hover over My Account at the top of the page. Then select Track My Order from the Account dropdown.

3. Scroll down to locate the order which contains the item(s) you wish to return. Follow the prompts to initiate your return.

4. Print out the provided UPS or USPS label and tape it to the outside of your Zesties return.

5. Mail it off; we'll do the rest!

Making a return from Alaska or Hawaii? No problem! You can return your item(s) using the postal service of your choice. All we ask is that you include the order number along with your return. 

We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Zesties is not responsible for missing, damaged, or lost packages in transit.

1. Email us at support@zestiesinc.com
2. Our customer service representatives will create a new order for the new item you would like to receive in exchange. You are charged for the cost of the merchandise and shipping. 

3. Return the item(s) you would like to exchange by following the next steps. 

4. Sign in to your account, then select My Orders from the My Account dropdown. (if you didn't make an account, email us support@zestiesinc.com and we will get you a return label)

5. Scroll down to locate the order which contains the item(s) you wish to return. Follow the prompts to initiate your return.

6. Print out your Return form or write your order number on a slip of paper and include it in your return package.
7. Send back your return item(s) using an insured postal carrier to:

Zesties Returns 

2121 Market Street

717

Philadelphia, PA 19103

We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Zesties is not responsible for missing, damaged, or packages lost in transit.No waiting! Your new items will be processed and shipped out promptly after contacting customer service. When your return is received and processed, we'll email you a refund notification.

To make exchanges fast and easy, we create a new order for the exchange item you'd like to receive. When the order is created, you are asked to provide a method of payment that will be charged at that time. After the order is paid for, it will be processed and shipped out promptly. When we receive your return, you will be refunded for your original item(s).

You have 30 days to try out your romper and give it a whirl. If you don't like it, ship it back!

Orders postmarked within 10 days of the delivery date get FREE RETURN SHIPPING!

Returns & exchanges are accepted within 30 days of receiving your order.

Once you initiate your online return by emailing us at support@zestiesinc.com, our support will email you a UPS or USPS Return Label to print. You can also print a Return Label by signing into your Zesties account. In your Order History, click on your return order. Once on your order page, scroll down and click the Show Return History button to find a Print Return Label button.

Our prepaid return labels are only for use in the United States. We recommend shipping with insurance and keeping your shipping receipts until your return is processed. 

We want to sort out any issues with your order right away! If you would like to reship or cancel an order that has been returned to us, please contact our Customer Care team at support@zestiesinc.com for assistance. 

Please allow 2-3 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once your refund has been issued. We won't leave you hanging!

1. 1. Hover over Account at the top right of the page and click on Sign In.
2. 2. A pop-up box will prompt you to create an account.
3. 3. Fill out the form completely.
4. 4. Press the Create Account button when completed.
5. 5. Check your email for a confirmation of your account creation.

No problem! Click "Forgot Password?" to be emailed a temporary password. It will be sent to the email associated with your Zesties account.

Sign in error is often due to a typo in either your email address or password when you originally created your account. Please contact us via email at support@zestiesinc.com, and we will search for your account using other information to correct this problem. Passwords are case sensitive, so make sure you have correctly typed in your password. If you have forgotten your password, please click the Forgot Password link in the Sign In box and we will send you a new password. You can change this password later under the Edit section of your Account Info under the My Account feature of your account.

Email us to be unsubscribed from our emails. There's also a link at the bottom of all our emails to unsubscribe. You will be directed to a page where you can enter the email address that you would like to have unsubscribed.

Once your order has shipped, you will be emailed a tracking number. Tracking will be available the day after your order is shipped out. If your order is shipped via UPS, you will be provided an estimated delivery date when you track the package at https://www.ups.com/. If your order is shipped via USPS, you can view the progress by tracking your package at https://www.usps.com/.

Unfortunately, at this time we do not. That being said, we have heard customers have success using sites like www.viabox.com or www.shipito.com to purchase from anywhere in the world.

(We are not affiliated with either site, they've just been recommended to us!)

If you have entered an incorrect shipping address, please contact us as soon as possible toll free at support@zestiesinc.com so that we can correct your address. Once your package has shipped, UPS charges an $12 intercept fee plus transportation fees to change an address. This charge can be billed to your original method of payment, or a new method of payment can be provided to cover these costs.

We back our rompers for life! If you have any issues with your romper falling apart or wearing out, just ship it back to us and we'll send you a brand new one!